KekaAI
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Delete your KekaAI account

You can delete your KekaAI account yourself at any time, on the website or in the mobile app. It takes effect straight away.

How to delete your account

  1. Log in to KekaAI on the website or in the app.
  2. Open Account.
  3. Go to “Delete account” at the bottom, enter your password and confirm.
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What is deleted

  • Your name, phone number, email and password. You can no longer log in.
  • Your chats with the AI analyst and the slips in them.
  • Your saved payout details (mobile-money or bank account).
  • Your logins on every device and the push-notification tokens of your phones. SMS, WhatsApp and push alerts stop.

What we keep

Records of past payments, commissions and payouts (amount, date, reference and the mobile-money or bank account used) are kept for as long as accounting and tax rules require. These records stay in our books, but the account they belong to no longer carries your name, phone number or email.

Before you delete

  • The time left on your plan and your unused AI credits are lost. They are not refunded.
  • Affiliate earnings that have not been paid out yet are lost. Withdraw what you can first.
  • Deleting your account cannot be undone. To use KekaAI again you would have to create a new account.

Can’t log in?

Reset your password with “Forgot?” on the login page. If that does not work, contact us and we will help you delete the account.

More about how we handle your information: Privacy policy